Returns

We will accept the return of products that are defective due to defects in manufacturing and/or workmanship within 10 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it.

To initiate the returns process log in to your “My Account” in the menu bar and begin the RMA (Return Merchandise Authorization) procedure.

RETURNS

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and we will determine if a credit will be applied back to your credit card or if a store credit will be issued. 

Gift Certificates and store credits are non-returnable.

LATE OR MISSING REFUNDS (if applicable)

If you haven't received your refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.  

If you've done all of this and you still have not received your refund yet, please contact us at [email protected].

SALE ITEMS (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item contact us at [email protected] 

Our returns address is:

Skate Video Game LLC

1705 Pompey Ct

Virginia Beach VA 23464

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

To return your product, you should mail your product to: Skate Video Game LLC 1705 Pompey Ct Virginia Beach VA 23464

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time frame to receive your exchanged product may vary.

If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance.

We offer no guarantees towards the receiving of your returned item.